1 Job in Edinburgh, IN
Georg Utz Holding AG is Hiring a Customer Service Lead Near Edinburgh, IN
EMPLOYER: Georg Utz Inc.
DEPARTMENT: Sales
REPORTS TO: VP of Sales and Marketing
DUTIES AND RESPONSIBILITIES:
- Lead and manage the Insider Sales Support team, providing guidance, training, and support.
- Oversee the preparation of accurate and timely pricing quotes and order processing.
- Manage and track sales data and metrics, providing actionable insights and reports to the sales team and management.
- Develop and implement strategies to enhance customer service and sales program management.
- Serve as a liaison between the sales team, other departments, and upper management.
- Coordinate with the Sales and Marketing team to ensure alignment of sales strategies and objectives.
- Monitor Insider Sales Support team performance, provide feedback, and implement improvements.
- Assist in customer retention strategies and build strong client relationships.
- Ensure compliance with company policies and ethical practices.
- Identify opportunities for process improvements and implement solutions to enhance efficiency.
- Participate in key strategic and operational projects with the aim of increasing sales productivity and efficiency.
- Resolve problems, develop alternative solutions, and participate in group problem-solving.
- Regularly review team performance, providing feedback and guidance for improvement.
SUPERVISORY RESPONSIBILITIES:
- Direct management of the Insider Sales Support team and coordination with other sales operations staff.
QUALIFICATIONS:
- Bachelor's degree in business, Sales, Marketing, or a related field.
- Minimum 5 years of experience in sales, customer service, or sales operations, including supervisory experience.
- Strong leadership, team management, and interpersonal skills.
- Proficiency in ERP, CRM systems, Microsoft Office Suite, and other relevant software.
- Excellent analytical, problem-solving, and organizational skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Mostly office-based with the occasional requirement to visit production or warehouse areas.
Key Responsibilities:
- Supervising Insider Sales Support Team and coordinating with sales operations.
- Implementing strategies and technologies to boost sales effectiveness.
- Serving as a key link between sales, other departments, and management.
We Offer:
- A role at the forefront of a sustainable and innovative global company.
- A dynamic, supportive work environment with opportunities for growth.
- A competitive package and opportunities to make a significant impact.
Job Summary
Full Time
$70k-93k (estimate)
02/17/2024
05/13/2024
The job skills required for Customer Service Lead include Customer Service, Packaging, Leadership, Problem Solving, Microsoft Office, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.
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